He then informed me (in so many words), that I'd have to do what I'd have to do, BUT he needed to inform me that their legal department was on alert for those type of emails etc for possiable prosecution of slander etc. But then, rather than deescalating the situation, his demeaner only added to my frustrations so I did tell him that if that's how Bother covered their products, I would inform my friends via email to consider it before purchasing Brother printers. Even though I didn't like it, I could have accepted the fact that maybe I should have read the warrenty closer before purchase. He basically just said that's the way it is (without even a note of sympothy etc for the problem I had). Let me just say, I have been, but he had obviously NOT been trained in "Customer Service or Satisfaction".
I told him that if the warrenty didn't cover the Drum (most expensive part at $100 replacement cost), all the warrenty was covering was a cheap plastic case around the drum. He got a Rep on phone and I expressed my displeasure with the warrenty. for a response to my problem and I needed to talk with someone on phone to resolve my problem that day, so I'd know what I needed to do to get a working printer at home. I told him I was without a printer and didn't want to wait weeks for letters to/from Co. He said he'd transfer me, put me on hold, and after minute, he came back on and said I'd have to write the Co headquarters and he could give me the address. I asked to speak with Customer Service Representative.
I asked about it being covered under Warrenty and he said Drum was only covered for 3 months. He finally said the Drum was bad and would have to be replaced. I called Brother Teck support and I was VERY satisfied with the Teck who tryed to resolve problem over phone.
#BROTHER HL 2140 PRINTER FULL#
From the first page printed with new cartriage, the right side of paper was full of large black streaks (instructions had warned of this possiablity). So, I bought new (not remanufactured or refilled) Brother cartriage and installed - per instructions. I used about 8 months and it was working perfect when the starter cartriage ran empty. I bought printer new for $100 and it has worked well for that and I'd recommend - As Long As - you don't expect quality warrenty support. I wanted a no frills and inexpensive B/W printer for simple (3-8 copies per day average)home printing. Warrenty Stinks & Threatened when complained I also can't comment on how long a cartridge lasts or what replacements cost.
I haven't had to replace the toner cartridge or other components so I can't comment on how easy/difficult such tasks are. It's a good thing I don't have to do that often. It's a looong reach to turn the main switch on and off. I have the printer on a shelf just off the floor under my monitor. The main switch is on the right side near the back end of the printer rather than in front. To avoid the needless power up noise, I keep the main switch off.
#BROTHER HL 2140 PRINTER PC#
The Brother will make that power up noise whenever I turn on the PC and when I launch certain applications. The HP turns on automatically when needed and shuts down when not in use. About the only thing I find objectionable is the power switch - the HP doesn't have one. Then it quiets to an unobtrusive hum even when moving paper. Someone asleep in the same room might be awakened as well by the no ise. The Brother has a fan or something that goes full tilt for a couple of seconds when the power comes on or it wakes up. Graphics quality for things like Google maps is much better out of the Brother, but still not on par with a cheap InkJet printer. Text quality is the same as far as my eyes can tell. It'll spew 10 pages before the HP prints the first page. The Brother HL-2140 is the lowest price laser printer I found with a fully enclosed paper tray - important for a printer that sits for months. Unfortunately, I cannot get it to work with my new PC through a USB connection. It prints perfectly after sitting for half a year without use.
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